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Knowledgeware / Thought Leadership




Features of an ailing organization:
  1. Complacent
  2. Inward-looking
  3. Political
  4. Risk-averse
  5. Forgetful of drivers of initial success
  6. Obsessions with entrenched standards and routines

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On change
The Paradox: You have the highest chance of success when you have the lowest support for change, and the lowest chance of success when there is the highest support for change.
The most dangerous words: “If it ain’t broke, don’t fix it.” Instead, the words to live by should be: “If you don’t fix it, it will break.” Your organization must change while it is still successful!

Conditions that promote self-organization
  • Individual expression
  • Decentralization
  • Chaos (creativity requires the right balance between chaos and order)

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Six Myths about Corporate Culture - How to lead change: 6 Golden Rules
  1. Create a simple, compelling statement of the case for change
  2. Communicate constantly and honestly throughout the process
  3. Maximize participation
  4. If all else fails remove those who resist
  5. Generate short-term wins
  6. Set a shining example

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Elements of EQ (Goleman in HBR)
  1. Self-awareness – Needs honesty
  2. Self Management – Control and channel emotions
  3. Social Awareness – Understand others – empathy
  4. Social skill – it is not just about being a nice person, but being able to manage better interactions with people

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Checklist for good presentation
  • Do not read from the slides as this insults the intelligence of your group. Make key points instead
  • Use laser beams or pointers only if you are comfortable with them. Check and double-check!
  • Practice with all the equipment that would be used during the presentation
  • In a outside venue, make arrangements for someone technical to be on hand to help if there is a problem with equipment.

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Checklist for training to be a trainer
  • Regular monitor of your success plan
  • Adherence to the basic principles of successful training
  • Regular examination of progress with mentor
  • Critical and constant analysis of the progress
  • New techniques planned for implementation during the next course, in the next month
  • Attendance to courses and conferences that will be useful in extending the experience
  • Steps taken to find out about those courses and conferences
  • Networking throughout your organization and other useful areas
  • Networking in training organizations
  • Engineer opportunities to co-train with experienced trainers
  • Organize opportunities of work shadowing that would help build general experience
  • Courses are ‘special’ and ‘memorable’. Skills developed to help you inspire the delegates
  • Readiness to provide mentoring and coaching for new trainers

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Business Quotes
Henry Ford:
“You can’t build a reputation on what you’re going to do.”
Arie de Geus:
A company’s “ability to learn faster than competitors may be the only sustainable competitive advantage
Harvard Prof. John Deighton:
“Marketing is, understanding the behaviour of customers better than they understand it themselves.”

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Observations regarding the Current Economy
  • Business models are shifting from products to services and from services to superservices
  • Information is a commodity. It is now sense-making that has become the key lever for value creation
  • Local competition is extinct. All competition is global!
  • Globalization has 3 interrelated components that need to be fully utilized:
    • Globalization of Markets – The chance to enter new markets and increase volumes
    • Globalization of Business Functions – The opportunity to consolidate worldwide R&D, procurement, IS, manufacturing, et al – while maintaining local responsiveness – creates great new global efficiency
    • Globalization of Knowledge – The case of putting a premium on global best practices. The unfettered mobility of ideas has produced the most profound changes of all.
  • Web based outsourcing has created a powerful new business model: the networked enterprise with the ability to orchestrate
  • The internet (is still on it) gives buyers more information, wider choices and lower switching costs and provides the sellers with better tools to find and serve buyers and create a more efficient supply chain

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